Withdrawal and Refund Policy – Bride AI

Last updated: 4 November 2026

This policy forms part of the Terms of Service.

1. Summary

  • Bride AI sells credits as a digital service (one-time purchases, no subscription).
  • Sales are made through our payment provider. Credits do not expire as long as your account exists.
  • Consumers have the statutory right of withdrawal (clause 2). Beyond that, we do not offer voluntary refunds.
  • Failed generations are credited back automatically as a credit (clause 3). Credits already used (images already generated) are not refunded.

2. Statutory right of withdrawal for consumers

2.1 If you are a consumer, you have the right to withdraw from the contract for the purchase of credits within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract (purchase).

2.2 To exercise your right of withdrawal, you must inform us or our payment provider of your decision to withdraw by a clear statement (e.g. an email):

  • to us: THE GROWTH PARTNERS FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, email: info@bride-ai.com, or
  • our payment provider via the contact options shown in the checkout or on your payment confirmation.

You may use the model withdrawal form below, but it is not mandatory. It is sufficient to send your communication before the withdrawal period has expired.

2.3 Effects of withdrawal. If you withdraw from the contract, we or our payment provider will reimburse all payments received from you without undue delay and no later than fourteen days after receiving your notice of withdrawal. The refund is made using the same means of payment you used for the original transaction; no fees are charged for the refund.

2.4 Performance beginning during the withdrawal period. At checkout you must expressly confirm before purchase by ticking a box: “I expressly request that Bride AI begins performing the service before the withdrawal period expires (immediate provision of the credits). I am aware that I lose my right of withdrawal once the service has been fully performed, that is, once all credits of the pack have been used.” Without this box the purchase is not possible; we store your confirmation with the time and pack. The credits are provided immediately and can be used straight away for image generation. If you have consented in this way:

  • If you have already used credits when you withdraw, we refund the price of the unused credits proportionately. For used credits – i.e. images already generated – you must pay reasonable compensation corresponding to the proportionate price of the used credits.
  • For services, the right of withdrawal expires once we have fully performed the service after you expressly consented to performance starting before the period expired and confirmed your awareness of losing the right. A credit pack counts as fully performed only when all credits from it have been used.

3. Failed generations

If an image generation fails, the credits deducted for it (20 credits per image) are automatically credited back to your account, so that you can repeat the generation. This also applies if the image model blocks the generation for safety reasons. This is a credit, not a cash refund.

4. Statutory rights

4.1 Mandatory statutory rights (in particular statutory warranty rights, see Terms, clause 10) remain unaffected; we do not grant any further rights. Not liking an AI result or it not meeting your expectations is not in itself a defect (see Terms, clauses 2.2 and 10.2); in that case only the right of withdrawal under clause 2 applies while the period runs.

5. No refund

To the extent permitted by law, no refund is available for

  • credits already used for which the service (image generation) was validly performed in accordance with the contract,
  • credits where the account was suspended or terminated due to a breach of the Terms for which you are responsible (in particular clause 7),
  • requests made after the period in clause 2 has expired, unless mandatory statutory rights provide otherwise.

6. How to exercise your right of withdrawal

  1. Email us at info@bride-ai.com with your account email address and, if possible, the transaction or invoice number.
  2. We or our payment provider usually review the request within 5 business days.
  3. The refund is paid to your original payment method. Depending on your bank, it can take several business days to appear. The corresponding credits are deducted from your account upon refund.

7. Data protection in refunds

To process a withdrawal or refund request we process your account and purchase data (Art. 6(1)(b) and (c) GDPR) and exchange the necessary data with our payment provider, which may be an independent controller for payment and invoicing data. More information is in our Privacy Policy.

8. Contact

THE GROWTH PARTNERS FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, email: info@bride-ai.com

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To THE GROWTH PARTNERS FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, email: info@bride-ai.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the purchase of the following service / digital content (*):

Credit pack: ______________________

Ordered on (*) / received on (*): ______________________

Transaction or invoice number (if available): ______________________

Email address of the Bride AI account: ______________________

Name of consumer(s): ______________________

Address of consumer(s): ______________________

Date: ______________________

Signature (only if notified on paper): ______________________

(*) Delete as appropriate.